practice and administration and genuinely appreciates the priorities and concerns of both the clinical practitioner and the healthcare executive. This impressive combination allows her to expertly bridge gaps in perspective that often dog efforts to move organizations forward. Additionally, she’s acutely knowledgeable about HRSA expectations for FQHCs, having successfully navigated challenges in productivity, staff training, and compliance.

 

Prior to joining THRIVE, Dr. Roberts held significant roles as Chief Medical Officer for FQHCs and Medical Director for a major city Health Department. Her leadership style is highly collaborative, focusing on transforming complex issues into clear, actionable plans, which consistently leads to the achievement of organizational goals.

 

Why Dr. Roberts Chose THRIVE

 

Dr. Roberts joined the THRIVE team because she shares our commitment to empowering healthcare organizations. She recognized that THRIVE's expertise in areas like governance and financial structures perfectly complements her clinical consulting background, enabling THRIVE to have a greater impact and to offer an even broader range of solutions to clients.

 

A few of Dr. Roberts’ Contributions and Achievements

 

If there’s one thing we’re sure of, it’s that Dr. Roberts will be valued by our clients for her approachable demeanor and excellent negotiation skills. She excels at building trust and ensuring everyone has a shared understanding of an organization's current state and future ambitions. As testament to those qualities, her past achievements include:

 

• Restructuring staff training, competencies, and credentialing to streamline accreditation.

• Significantly improving productivity through standardized and efficient workflows.

• Skillfully leading a major city's health department through the COVID-19 pandemic, managing patient isolation and support.

 

Dr. Roberts' extensive experience in both internal and external leadership has built a strong foundation in collaborative service, which she firmly believes is essential for achieving impactful results.

 

Beyond the White Coat and Consultant’s Cap: Fun Facts about Dr. Roberts

 

When she’s not busy transforming healthcare, Dr. Roberts loves to unwind by digging in the garden, traveling to exciting new places, and soaking up quality time with her family. Would you believe she’s also a classically trained pianist and a wizard in the kitchen, whipping up mouth-watering Spanish dishes? And here’s a fun little secret: she dreams of opening her very own restaurant on a Caribbean island! Plus, she’s bilingual in English and Spanish, and aspires to one day consult internationally.

 

We are absolutely delighted to welcome Dr. Norma Milanes Roberts to the THRIVE team. Her expertise, collaborative spirit, and unwavering dedication to improving healthcare will be a tremendous asset to our clients.